Terms of Service
Welcome to SereneStay. By accessing or using our services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our website or services.
1. Acceptance of Terms: By using our services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you must refrain from using our services.
2. Services Provided: SereneStay specializes in offering sanatorium accommodations and services tailored to retirees. Our aim is to provide a peaceful and rejuvenating experience for our guests.
3. User Responsibilities: You are responsible for maintaining the confidentiality of your account and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Reservations and Cancellations: All reservations must be made through our website or authorized channels. Cancellation policies may vary, and we encourage users to review these policies prior to booking.
5. Payments: All payments for services must be made in advance. We accept various payment methods, and you agree to provide accurate payment information at the time of booking.
6. Limitation of Liability: SereneStay shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability is limited to the maximum extent permitted by law.
7. Privacy Policy: We value your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to our data practices.
8. Changes to Terms: SereneStay reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website, and your continued use of the services constitutes acceptance of the revised terms.
9. Contact Information: If you have any questions or concerns regarding these Terms, please contact us at alerts@serenestayup.com or call us at +41 43 388 25 00. You can also visit us at Seestrasse 27, 8002 Zürich, Switzerland.
10. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising from these Terms shall be resolved in the appropriate courts of Zürich.
Terms of Return
At SereneStay, we prioritize the comfort and satisfaction of our residents. If for any reason you find that our facilities do not meet your expectations, we have established a clear and fair return policy designed to address your concerns effectively.
Our terms of return apply to all residents who have booked a stay at one of our sanatoriums. We understand that circumstances can change, and we aim to provide flexibility where possible. If you wish to initiate a return, please notify us within 14 days of your arrival.
To begin the return process, please contact our customer service team via phone at +41 43 388 25 00 or send an email to alerts@serenestayup.com . Our representatives are available to assist you from 9 AM to 6 PM, Monday through Friday.
- All returns must be initiated within the specified 14-day period.
- Residents must provide proof of booking and identification.
- Our team will assess your request and determine eligibility for a return.
If your return request is approved, we will process your refund within 30 days. Refunds will be issued using the same payment method used for the initial booking. Please note that additional fees for services rendered may apply, depending on individual circumstances.
In cases where health or safety concerns arise, we reserve the right to conduct a thorough review of the situation. The wellbeing of our residents is our utmost priority, and any findings may impact the return eligibility.
We encourage residents to review our services thoroughly prior to booking to ensure that they align with your expectations. Our facilities offer a range of amenities designed specifically for retirees seeking tranquility and support.
- We provide a comprehensive description of our offerings on our website.
- Our staff is trained to assist residents with any queries or concerns.
- Regular updates and feedback opportunities are available to enhance your stay.
In the event of unforeseen cancellations or emergencies, we advise residents to communicate with us as soon as possible. This allows us to assess the situation and explore alternative solutions that may be available.
For further inquiries regarding our terms of return or to discuss your specific situation, do not hesitate to reach out to us. We are dedicated to ensuring a peaceful and fulfilling experience for every resident at SereneStay.