Privacy Policy

At SereneStay, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or engage with our services. We value your trust and are dedicated to ensuring that your data is handled responsibly.

We collect personal information that you provide to us, including your name, email address, phone number, and any other details necessary to facilitate your inquiries and services. This information is essential for us to deliver a personalized experience and respond effectively to your requests.

Our primary purpose for collecting personal information is to provide you with high-quality sanatorium services tailored to the needs of retirees. We may use your data to communicate important updates, offers, and information about our services that may be of interest to you.

SereneStay employs a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement industry-standard practices to maintain the safety of your data, ensuring it is stored securely.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except when required by law or as necessary to fulfill your requests. We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business.

Your rights regarding your personal data are important to us. You have the right to request access to your data, correct any inaccuracies, and request deletion of your personal information, subject to legal obligations. To exercise these rights, please contact us using the details provided below.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

If you have any questions or concerns regarding this Privacy Policy or our practices, please do not hesitate to reach out to us. Your privacy is our priority, and we are here to assist you in any way possible.

GDPR Policy

At SereneStay, we are dedicated to providing a safe and secure environment for our residents. As part of our commitment to protecting the privacy of our residents and their families, we adhere strictly to the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and protect personal data.

We collect personal information such as names, contact details, and health-related data to ensure we provide the highest standard of care. This information is essential for the administration of our services and is only collected with the explicit consent of our residents or their authorized representatives.

SereneStay ensures that all personal data is processed lawfully, fairly, and transparently. Residents will always be informed about what data we collect and how it will be used. We believe in empowering our residents with knowledge about their rights under the GDPR.

We utilize robust security measures to protect personal data against unauthorized access, loss, or destruction. Our facilities are equipped with advanced security systems, and our staff is trained regularly on data protection protocols to ensure compliance with GDPR standards.

Personal data will only be retained for as long as necessary to fulfill the purposes for which it was collected. Upon request, residents have the right to access their data, rectify inaccuracies, or request deletion where applicable. We are committed to facilitating these rights in a timely manner.

We may share personal data with third-party service providers who assist us in delivering our services. All third parties are carefully selected and bound by confidentiality agreements to ensure data security. We do not sell or rent personal data to any third parties.

In the event of a data breach that poses a risk to the rights and freedoms of our residents, we will notify the relevant supervisory authority without undue delay. Furthermore, we will inform affected individuals directly when appropriate to ensure they are aware of the potential impact on their personal data.

We encourage our residents to reach out if they have any questions or concerns regarding our GDPR policy. Our dedicated team is available to assist you. You can contact us via email at alerts@serenestayup.com or by phone at +41 43 388 25 00 .

Our GDPR policy is regularly reviewed and updated to reflect changes in legislation and our operational practices. We strive to maintain transparency and encourage feedback from our residents to enhance our data protection practices.

For further information, residents can visit us at our address: Seestrasse 27, 8002 Zürich, Switzerland. We welcome the opportunity to discuss our GDPR practices and how we can continue to protect your personal data effectively.

Our Cookie Policy

At SereneStay, we value your privacy and are committed to being transparent about the technologies we use. This Cookie Policy outlines how and why we use cookies on our website, ensuring you have a clear understanding of their purpose and your choices.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help us to recognize your device, remember your preferences, and provide a more personalized experience while browsing our site.

Types of Cookies We Use

  • Essential Cookies: These are necessary for the operation of our website, allowing you to navigate and utilize its features.
  • Performance Cookies: These cookies collect information about how visitors use our site, helping us improve its functionality and user experience.
  • Functional Cookies: These cookies remember your preferences and provide enhanced, more personalized features.
  • Targeting Cookies: These cookies are used to deliver advertisements relevant to you and your interests.

How We Use Cookies

We use cookies to enhance your experience on our website by analyzing traffic patterns and optimizing our content. This helps us ensure that our services, particularly in the context of providing the best possible environment for retirees, meet your needs effectively.

Your Choices Regarding Cookies

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect your ability to use certain features of our website.

Managing Cookies

You can manage your cookie preferences through your browser settings. Each browser has its own cookie management options, and you can find more information in your browser's help section. For more detailed information on how to manage cookies, please visit the relevant website for your browser.

Third-Party Cookies

We may also allow third-party service providers to place cookies on your device. These cookies help us analyze website performance and deliver targeted advertisements. We do not control the use of these cookies and recommend reviewing the respective privacy policies of these third parties.

Changes to Our Cookie Policy

SereneStay may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this policy to stay informed about our use of cookies.

Contact Us

If you have any questions or concerns regarding our Cookie Policy, please do not hesitate to contact us:

Email: alerts@serenestayup.com

Phone: +41 43 388 25 00

Address: Seestrasse 27, 8002 Zürich, Switzerland